The customer service concept is one of the most important components of the company’s organizational policy:

PRE-SALE ASSISTANCE

Samac’s most experienced designers are available to conduct “ad hoc” studies about the specific requirements of the client, in particular:

• Mechanical solution studies
• System management software studies
• Study of the assembly cycle and/or process testing
• Pre-project general layout studies
  

ASSISTANCE DURING PRODUCTION

Samac is available to the customer for planning and verification of order status, through:

• Elaboration of the Gantt process chart, with the indication of the checkpoints
• Technical meetings during the design phase for approval before production
• Technical meetings during the production, particularly frequent during the fine tuning phase
• Fast response to information enquiries regarding the status of the order through the Marketing Office
• Fast response to requests for modifications/additions during realization.
  

POST-SALE SERVICE

Samac is available through its mechanical, electronic and software technicians to guarantee the correct operation of the system during its lifespan, through:

• System manuals, with complete traceability of all components
• Customer personnel training
• Planned maintenance
• Provision of a suggested spare parts list
• Fast response to requests for unplanned interventions (immediately by phone during work hours, PLC and PC remote assistance, emergency assistance)