Samac has identified continuous improvement objectives with defined indicators and measures their achievement through a certified quality management system in compliance with UNI EN ISO 9001:2000, quality system certified since 2003.

The witnesses of Samac‘s quality are, however, the numerous loyal customers who for more than 30 years have relied on Samac to implement automation interventions and rationalization of their production processes. 

La Customer Satisfaction is assessed through encounters at Samac’s or the client’s location during which ways to improve the technical-commercial partnership are discussed.